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Virtual CommissioningTM (VCxTM) is an innovative energy efficiency program which provides utilities with a mass market small and medium business (SMB) solution by capitalizing on AMI investment. Want to learn more?
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1-800-303-9890

support@powertakeoff.com

sales@powertakeoff.com

1999 N Broadway, Suite 550 Denver, CO 80202

1-800-303-9890

1999 Broadway #550, Denver, CO 80202

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Virtual Engagement during COVID-19

Although many utility implementation contractors are now developing and piloting virtual program delivery, Power TakeOff has been providing virtual and remote engagement since the company’s start in 2007 and is a foundational design of the company’s Virtual Commissioning™ (VCx™) Program. The benefits of this delivery model were innovative prior to COVID-19, but essential during the COVID-19 crisis. As the pandemic brought about changes to the way most businesses operate, the VCx™ Program was able to maintain our regular program delivery approach. This has proved to be especially useful as utility clients have temporarily suspended energy efficiency programs that require on-site personnel for administration, in an effort to address safety and health concerns. Interested customers were left without engagement and investment options.

But with VCx™, we could continue customer engagement and offer energy saving recommendations for the temporary COVID-19 shut down, in addition to the continual energy savings identified through the traditional VCx™ Program. We found that businesses are still able to be engaged during the pandemic through email with an increased reply rate of 2%, while phone engagement dropped by 10%. Through VCx™, we have identified a model that is a reputable combination of big data, machine learning analytics, and customer engagement that can offer energy savings support, even more so during times of need.