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Are you an experienced leader in the energy efficiency industry looking to make an impact at a growing, mission-driven company? If so, you might be a great fit as the Senior Director of Programs at Power TakeOff.
Position Summary:
The Senior Director of Programs is an important addition to Power TakeOff who will lead our external and internal work with existing clients to deliver successful outcomes for our clients and our business. This position offers the opportunity to collaboratively innovate excellence in the utility DSM industry. You will oversee the Client Success team serving as the primary point of contact representing Power TakeOff with our clients, sharing program updates and reports, communicating capabilities and boundaries, uncovering and understanding client needs and sharing those internally to inform delivery of existing services and development of new services, driving sales of renewals and expansions, and facilitating the associated contracting. You will also oversee the Program Delivery team responsible for successfully achieving contract deliverables, driving energy and demand savings and other key results for our clients, and operationalizing our program work as efficiently as possible.
This role will ensure that data is leveraged effectively to make informed decisions and support accurate forecasting of energy and demand savings and program financials, employee savings goal setting, invoicing and true-ups, KPI setting and tracking, and team resourcing. You will collaborate internally across our Executive, Value Creation, Analytics and Data Management, Commercialization, Business Development, Marketing, Software, and Product teams to plan and execute new program designs and innovations moving from pilot phase to program phase leveraging industry best practices. The ideal candidate will have a proven background in utility program design and delivery, client / account management, business development, commercialization, P&L management, team leadership, project management, and strategic planning, based on a deep understanding of the DSM ecosystem.
Directors are senior leadership members of the company, and as such are responsible for balancing the client, team, and company needs in their decisions and guidance. The Directors work collectively with the Executive Team to meet the company’s strategic goals through their expertise and exceptional client management, team management, and project management.
Team Leadership:
- Communication: Exhibit effective communication skills suitable for diverse audiences, including at the client’s senior leadership level.
- Decision Making: Demonstrate problem-solving, prioritization, and independent decision-making skills.
- Influence: Engage, direct, persuade, and motivate team members and clients, in a way that builds trust and empowers staff.
- Organizing and Planning: Efficiently plan and organize individual and team resources.
- Intrinsic Drive: Passionate and self-motivated to bring innovation and excellence to DSM in support of our mission to guide our partners and their communities to a lower carbon future.
Key Responsibilities:
- Lead the Client Success team in managing relationships with clients that result in excellent client satisfaction, the retention of clients, the renewal and expansion of services with clients, reasonable and favorable client expectations regarding capabilities and boundaries of program delivery details, and a reputation as a reliable, trusted, and valuable partner
- Lead the Program Delivery team in successfully achieving contract deliverables such as energy and demand savings goals, tracking and managing team performance, identifying and implementing initiatives to improve the efficiency and output of the team, and operationalizing new programs and program designs as they are sold and developed
- P&L responsibility for the Programs team including Client Success and Program Delivery
- Drive the renewal of services and sale of new services at existing clients
- Lead the renewal and expansion contracting process with existing clients, including negotiations, in partnership with other key team members
- Make strategic decisions to balance project objectives with fiscal responsibility, contributing to the company’s growth and profitability
- Support initiatives that promote the company’s operational efficiency
- Represent the company with clients to consultatively understand their needs, inform program development initiatives, and support client satisfaction and contract renewals
- Support the development of programs and program designs that align with client and company strategy and leverage best practices
- Monitor market activity to identify emerging trends, customer needs, and competitive landscape to inform product development and commercialization strategies while sharing key insights across the organization
- Support the commercialization of new solutions and the diversification of Power TakeOff’s offerings
- Collaborate closely with cross-functional teams including Executive, Value Creation, Analytics and Data Management, Commercialization, Business Development, Marketing, Software, and Product to drive the successful launch and delivery of programs
- Build and lead teams in growth areas
- Provide leadership, mentorship, and guidance, fostering a culture of collaboration, accountability, innovation, and success
- Develop and manage project budgets, timelines, and resource allocation to ensure on-time and within-budget delivery
- Meet and exceed savings and revenue forecasts
- Deliver consistently excellent client satisfaction
- Deliver consistently excellent customer satisfaction
- Develop and maintain relationships with key stakeholders including utility partners, regulatory agencies, evaluators, industry associations, and technology vendors to support successful program delivery and support the company’s visibility and reputation
- Drive innovation and continuous improvement in program design and development processes, identifying opportunities to enhance efficiency, quality, and client and customer satisfaction
Key Qualifications:
- Minimum education: Bachelor’s degree in a relevant field
- Minimum of 8 years of experience in the energy industry, preferably in utility DSM, energy efficiency, or demand response
- Strong understanding of utility operations, regulatory environment, and market dynamics related to energy efficiency and demand response programs
- Proven track record of designing and delivering high performing programs that are responsive to client needs and address internal and external strategic objectives
- Experience serving as a client’s primary point of contact, passion for delivering programs with excellence and driving best-in-class client satisfaction, and demonstrated ability to develop and maintain strong client relationships
- Excellent strategic thinking, problem-solving, and decision-making skills, with the ability to navigate complex situations toward positive business outcomes
- Experience managing portfolios of work exceeding $1,500,000
- Exceptional leadership and interpersonal skills, with the ability to build and motivate high-performing teams in a fast-paced and dynamic environment
- Big picture vision with attention to detail
- Strong relationships and references within the utility industry
- Superior written and verbal communication skills, with the ability to effectively engage and influence internal and external stakeholders at all levels of the organization
- Self-motivation to deliver with excellence and grow professionally
- Motivation and ability to learn and understand new concepts and techniques
- Ability to handle a wide range of tasks, prioritize workload, and communicate professionally and effectively, particularly in a remote environment
- Ability to analyze and interpret data
- High level proficiency with Salesforce and its uses for data management of energy efficiency programs including tracking of outreach activity, project and savings data, team performance, dashboards, reports, etc.
- Proficiency with a range of computer applications such as Microsoft Office, Google Suite, Adobe, etc.
- Commitment to diversity, equity, and inclusion
- Passion for Power TakeOff’s mission to identify and deliver data-driven solutions to guide our partners and their communities to a lower carbon future
Location & Travel:
Power TakeOff is a 100% virtual company with no physical office location. However, many employees are based in two hubs in the areas around Denver, CO and Kitchener-Waterloo, Ontario. Residence in one of these two hubs is desired but not required, and relocation assistance will not be provided for the position.
Regular travel is not required for this position, but occasional travel may be required. Power TakeOff will cover the associated accommodation and travel expenses for any such travel.
Compensation and Benefits:
The total expected compensation range, including base salary and any bonus potential, for employees residing in the U.S. is between $125,000 and $175,000 USD per year, depending on experience. Power TakeOff maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, and market conditions.
Benefits include:
- Medical insurance including vision and dental, ranging from Bronze to Platinum plans with deductibles as low as $500
- Contributions to a Health Savings Account (HSA) on applicable plans
- SIMPLE IRA retirement plan with company matching
- Student Loan Incentive Repayment Program (eligible 12 months after employment)
- Opportunities for professional development and growth
- 41 days of starting paid time off, increasing to 46 days after the first year
- 15 paid vacation days, increasing to 20 after the first year
- 7 flexible well-being days
- 9 paid holidays
- All-company winter break between Dec. 25th and Jan. 1st
- Summer “Friyays” – from June through August we get each 2nd and 4th Friday off!
Join our team and play a key role in driving positive impacts for our business, our customers, our utility clients, the environment, and all of society!
